Resume

Owned the portfolio of healthcare claims and denials management product with clear product strategy and roadmap to manage net patient revenue of $3B+.

Performed user workflow analysis to identify workflow optimization opportunities that led to user workflow improvement by 3% to gain an ROI of $553,000.

Designed and implemented A/B experiments to reduce annual cost of client onboarding and user training by $11,600/client and FTE reduction of $380,000.

Conducted data analysis to identify gaps in end user workflows that led to purge non-productive user activities leading to value realization of $726,000.

Built live product metrics dashboard using Tableau to track and analyze product performance. It also optimized user’s workflow by reducing manual reporting work by 10hours/ week.

Extrapolated user feedback through user surveys and shadowing sessions, and prioritized pain points to incorporate solutions in the workflow that resulted in increased user satisfaction by 33%.

Architected the technical design utilizing software design principles in collaboration with solution architects to reduce engineering time from 6-7 months to 2-3 months to cater future similar requirements.

Worked closely with cross-functional teams of engineers, architects, release management, finance, sales, training, compliance to effectively deploy new initiatives. Created presentations and supporting documentations for Finance, training and sales purposes.