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R1 RCM , Chicago, IL  

Product Manager

July 2017 – Nov 2022

  • Owned the portfolio of healthcare claims and denials management product with clear product strategy and roadmap to manage net patient revenue of $3B+.

  • Performed user workflow analysis to identify workflow optimization opportunities that led to user workflow improvement by 3% to gain an ROI of $553,000.

  • Designed and implemented A/B experiments to reduce annual cost of client onboarding and user training by $11,600/client and FTE reduction of $380,000.

  • Conducted data analysis to identify gaps in end user workflows that led to purge non-productive user activities leading to value realization of $726,000.

  • Built live product metrics dashboard using Tableau to track and analyze product performance. It also optimized user’s workflow by reducing manual reporting work by 10hours/ week.

  • Extrapolated user feedback through user surveys and shadowing sessions, and prioritized pain points to incorporate solutions in the workflow that resulted in increased user satisfaction by 33%.

  • Architected the technical design utilizing software design principles in collaboration with solution architects to reduce engineering time from 6-7 months to 2-3 months to cater future similar requirements.

  • Worked closely with cross-functional teams of engineers, architects, release management, finance, sales, training, compliance to effectively deploy new initiatives. Created presentations and supporting documentations for Finance, training and sales purposes.

Product Owner

July 2014 - June 2017

  • Led product development lifecycle from inception to launch of new business area of physician groups that enabled onboarding of 340+ follow-up users and optimizing A/R inventory management of approximately 129M. This led to increase in user productivity by 18% over the period of 1.5 years.

  • Headed design and implementation of insurance claim status workflow to reduce non-productive user actions by automating steps thereby improving user productivity.

  • Develop detailed product requirements that defined user workflows, functional and non-functional requirements, key metrics, user stories along with release plan.

  • Owned, prioritized, and refined product backlog to ensure product teams are delivering right enhancements to implement product roadmap and drive business value.

Development Manager

May 2012 - Jun 2014

  • Led design, development, and deployment of a web application to prioritize insurance A/R inventory of healthcare providers and incorporated follow-up workflow to improve net patient revenue up to 5%.

  • Designed and implemented business rule engine in collaboration with stakeholders to automate steps in user’s workflow.

  • Managed and responded diligently to customer escalations, incidents and enhancement requests coming from internal and external teams.

FanFueled, Chicago, IL

Development Intern

Jun 2011 -Sep 2011

  • Designed and implemented new features in existing system using ASP.NET, MVC 3,, SQL Server

CSC Australia Pty Ltd , Australia

Test Analyst

Jan 2008 - May 2008

  • Piloted Quality Assurance team on Mercury Quality Center to migrate 100% test cases and manage them.

Syntel Ltd, INDIA

Analyst Programmer

Jul 2005 -Aug 2007

  • Led team of 7 Quality Assurance functional test engineers and developed automated test scripts.



2010 - 2012

DePaul University, Chicago, IL
M.S. Software Engineering

2002 - 2005

Sinhgad Institute Of Management
Master of Computer Applications                       

Certified Scrum Product Owner® (CSPO)                    

Microsoft Certified: Azure Fundamentals                    

Skills & Expertise

  • Product Strategic vision

  • Product Road mapping

  • Product launch

  • Project Management

  • Stakeholder Management

  • Cross functional team leadership

  • Customer & data analysis

  • A/B Testing & Experimentation

  • Scaled Agile Methodologies

  • Tableau

  • SQL


  • Healthcare EDI transactions

  • Clinical interoperability frameworks HL7

  • EMR/EHR systems

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